IT Technical Support Specialist

You would like to work in an industry at the heart of tomorrow's challenges ? Neovia ranks among the world leaders in nutrition and animal health and stands apart with strong international development working in 7 main activities: Complete feed, Aquaculture, Petcare, Services and premixes, Additives and Ingredients, Animal Health and Analysis laboratories. Find Neovia's key figures and our values. You would like your ideas to be heard and your job to be meaningful? Neovia offers a wide variety of functions, business lines and activities which enable its people to build an outstanding international career path. You would like to work in a caring work environment but one that is also demanding and instructive? If so, come and meet our teams and build your career with Neovia.

Mission

Your missions :

·         Main scope: Support level 1 and support level 2

·         Serving as the first point of contact for customers seeking technical assistance

·         Help customers/employees troubleshoot software and hardware issues over the phone, with remote desktop tools, or in person on site.

·         Follow up with users to ensure their systems are functional

·         Train user and provide clear explanation on corporate software

·         Write technical documentation and procedure

·         Provide solutions to eradicate recurrent problems

·         Deploy images, install, configure, and customize Windows operating system

·         Install and configure corporate software. This includes, but is not limited to Windows OS, Microsoft Office suite, Skype for Business, VPN client, Adobe Suite, Anti-virus, ERP, finance application wireless connection.

·         Install computers on workplace

·         Coordinate hardware repairs with the appropriate vendors, where needed

·         Install, configure and troubleshoot printers/copiers/computer peripherals.

·         Make software and hardware recommendation

·         Create and manage user accounts on Widows Active Directory

·         Server and networking equipment maintenance when possible

Profile

·         Ability to assess each customer/employee’s IT knowledge levels and adapt the explanation accordingly

·         Excellent problem-solving, communication, interpersonal and customer care skills

·         An in depth understanding of computer systems (Microsoft OS), mobile devices and other technical products Pancosma is using

·         A good understanding of networking protocols and services including DNS, DHCP, routing, firewalling, switching, VPN, Wi-Fi

·         Good accurate records keeping

·         Organizational skills and the ability to properly manage workload

·         Ability to carry out multiple assignments concurrently

·         Ability to deal with difficult callers

·         Up-to-date technical knowledge

·         Act in a professional manner in accordance with the company image

·         Proficiency in English & French

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